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How a Solid Customer Experience Strategy Can Drive Incremental Revenue Article Image

How a Solid Customer Experience Strategy Can Drive Incremental Revenue

You can’t deny it: customer expectations have rapidly evolved in the post-pandemic era. The customer journey itself has been redefined, shifting from a focus on entertainment value to one that is more balanced between peace of mind and unique entertainment offerings.
Virtual Venue Experiences Drive Record Pre-Opening Bookings for Circa’s Stadium Swim Article Image

Virtual Venue Experiences Drive Record Pre-Opening Bookings for Circa’s Stadium Swim

Mike Peña, Director of Pool Operations at Circa Resort & Casino in Las Vegas, knows his way around a casino opening. Each one, he says, comes with a unique set of challenges, but opening Circa during a pandemic was new territory.