How a Solid Customer Experience Strategy Can Drive Incremental Revenue
You can’t deny it: customer expectations have rapidly evolved in the post-pandemic era. The customer journey itself has been redefined, shifting from a focus on entertainment value to one that is more balanced between peace of mind and unique entertainment offerings.
Virtual Venue Experiences Drive Record Pre-Opening Bookings for Circa’s Stadium Swim
Mike Peña, Director of Pool Operations at Circa Resort & Casino in Las Vegas, knows his way around a casino opening. Each one, he says, comes with a unique set of challenges, but opening Circa during a pandemic was new territory.